Return Policy

Return & Refund Policy

Thank you for shopping at Smart Sell Hub. We are committed to ensuring that our customers are completely satisfied with their purchases. This Return & Refund Policy outlines the terms under which returns and refunds are accepted.

1. Return Window

We accept returns within 30 days from the date the order is delivered.

If 30 days have passed since your delivery date, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, all of the following conditions must be met:

  • The item must be unused, undamaged, and in its original condition.
  • The item must include its original packaging and all accessories/manuals.
  • A valid order number or receipt must be provided.

3. Non-Returnable Items

The following items cannot be returned:

  • Used, damaged, or altered products.
  • Products missing original packaging.
  • Opened hygiene or personal-use products.
  • Custom-made or personalized items (if applicable).

4. Return Shipping Costs

Return shipping costs depend on the reason for the return:

  • If the item is defective, damaged, or incorrect: We cover the return shipping cost or provide a prepaid return label.
  • For change of mind, wrong size, or non-defect reasons: The customer is responsible for return shipping costs.

5. How to Request a Return

Please contact us before sending any return. Do not ship items back without receiving return instructions.

Email us at: info@smartsellhub.shop

Please include the following in your email:

  • Your full name
  • Order number
  • The item(s) you want to return
  • The reason for the return
  • Photos of the item (if defective or damaged)

6. Return Address

Unless otherwise instructed by our support team, returns must be shipped to the following address:

Smart Sell Hub
664 John F Kennedy Blvd
Bayonne, New Jersey 07002
United States

7. Refund Processing

Once your returned item is received and inspected, we will notify you by email whether your refund has been approved.

If approved, the refund will be processed and credited to your original method of payment within 5–7 business days.

Please note that the time it takes for the refund to reflect in your account may vary depending on your bank.

8. Exchanges

We do not offer direct exchanges. To exchange an item, please return it for a refund, then place a new order.

9. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account.
  • Contact your credit card company—refund posting may take time.
  • Contact your bank—processing delays are possible.

If you still have not received your refund, contact us at info@smartsellhub.shop.

10. Contact Information

If you have questions regarding this Return & Refund Policy, you may contact us at:

Smart Sell Hub
Website: smartsellhub.shop
Email: info@smartsellhub.shop
Address: 664 John F Kennedy Blvd, Bayonne, New Jersey 07002, United States