Shipping Policy

Shipping Policy

Last Updated: July 13, 2026

Thank you for shopping at Smart Sell Hub. This Shipping Policy explains our order processing times, estimated delivery windows, shipping costs, tracking procedures, international shipping terms, and how we handle delayed, lost, or damaged packages.

1. Order Processing Time

Orders are generally processed within 1–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

Processing may take longer during holidays, promotional events, periods of high order volume, product launches, or when additional order verification is required.

Processing time is separate from carrier transit time. You will receive a shipping confirmation email containing tracking information after your order has been prepared and transferred to the carrier.

2. Estimated Delivery Times

Delivery estimates begin after the order has been processed and shipped. Estimated delivery windows depend on the product, fulfillment location, destination, carrier, and selected shipping method.

Products Shipped from a United States Warehouse

Estimated delivery: 4–15 business days after processing.

Products Shipped from an International Warehouse

Estimated delivery: 10–25 business days after processing.

Some products may be fulfilled by approved partner warehouses located inside or outside the United States. The product page, shipping confirmation, or tracking information may indicate the applicable fulfillment location.

All delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, customs inspections, public holidays, address problems, high shipping volume, or other circumstances outside our reasonable control.

3. Shipping Cost

We currently offer FREE Standard Shipping on all orders, with no minimum purchase required.

Any optional expedited shipping service, when available, will be displayed at checkout together with its applicable cost and estimated delivery time.

4. Order Tracking

Once your order ships, we will send a shipping confirmation email containing a tracking number. Please allow up to 48 hours for the carrier’s tracking system to display movement or updated information.

You may also track your shipment through our Track Your Order page.

For orders containing multiple packages, each package may have a separate tracking number.

5. Split Shipments

Items within the same order may be shipped separately when they are stored at different warehouses or when separate shipping allows faster fulfillment.

You will not be charged additional standard shipping fees because an order is divided into multiple shipments. Separate tracking information may be provided for each package.

6. Shipping Carriers

The carrier used for an order depends on the warehouse location, destination, package size, availability, and delivery method.

Carriers may include:

  • USPS
  • UPS
  • FedEx
  • DHL
  • YunExpress
  • 4PX
  • Other reputable regional or international delivery partners

We may use a local last-mile delivery carrier after an international shipment enters the destination country.

7. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout, including apartment, suite, unit, building number, postal code, and any other required delivery information.

Please review your address carefully before submitting the order. Contact us immediately if you discover an error.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment. Smart Sell Hub is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address supplied by the customer.

8. Order Changes and Cancellations

To request an order change or cancellation, contact us as soon as possible at info@smartsellhub.shop.

We will attempt to accommodate the request, but we cannot guarantee cancellation or modification after an order has been processed, packed, or transferred to a fulfillment partner or carrier.

If an order has already shipped, it must be handled under our Return and Refund Policy.

9. Unexpected Shipping Delays

If we become unable to ship your order within the stated or reasonably expected processing period, we may contact you with a revised shipping estimate.

Where required by applicable law, you will be given the option to accept the delay or cancel the unshipped portion of the order for a refund.

10. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • Check all entrances, porches, garages, mailrooms, parcel lockers, and secure delivery areas.
  • Ask household members, neighbors, reception staff, or building management.
  • Confirm that the shipping address on the order is correct.
  • Allow up to 48 hours, because some carriers scan packages before final delivery.
  • Contact the carrier or local post office using the tracking number.

If the package remains missing, contact us within 30 days of the marked delivery date. We will review the tracking information and assist with the carrier investigation where possible.

A refund or replacement is not automatically guaranteed when carrier tracking confirms delivery, but each case will be reviewed based on the available evidence and applicable law.

11. Lost Packages

A package may be considered lost when the carrier confirms the loss or when there has been no tracking movement beyond the carrier’s normal investigation period.

Please contact us if tracking has not updated for an extended period. We may ask you to wait until the carrier’s estimated delivery window has passed before opening an investigation.

When a package is confirmed lost, we will provide an appropriate resolution, which may include a replacement or refund, depending on product availability and the circumstances of the shipment.

12. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photographs of the damaged item
  • Photographs of the shipping box and packaging
  • A photograph of the shipping label
  • A brief description of the damage

Please keep the product and all original packaging until we complete our review.

13. International Orders, Customs, and Import Charges

International shipments may be inspected by customs authorities and may be subject to customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price and are the responsibility of the recipient.

Customs processing may delay delivery. Smart Sell Hub does not control customs decisions, inspection times, duty rates, or local import requirements.

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14. Currency

All prices and payments on Smart Sell Hub are displayed and processed in U.S. Dollars (USD).

Customers using a card or bank account issued outside the United States may be charged a currency conversion, foreign transaction, or international processing fee by their financial institution. Smart Sell Hub does not control these fees.

15. Refused, Unclaimed, or Returned-to-Sender Packages

Packages may be returned to us because of an incorrect address, unsuccessful delivery attempts, failure to collect the package, refusal of delivery, or unpaid customs charges.

If a package is returned to the sender, contact us for assistance. Any refund or reshipment will be reviewed after the package is received and inspected. Original shipping expenses, return shipping expenses, customs charges, or carrier fees may be deducted where permitted by law and where the return resulted from customer-provided information or refusal.

16. Contact Us

For shipping questions, tracking assistance, or delivery concerns, contact:

Smart Sell Hub
664 John F. Kennedy Boulevard
Bayonne, New Jersey 07002
United States

Email: info@smartsellhub.shop
Phone: +1 (551) 208-2625
Website: smartsellhub.shop